Shipping policy
We endeavor to ship and deliver your products as fast as possible.
Note that there may be some delay if multiple products are ordered and come from different suppliers.
Next day delivery is available if ordered before midday
Please Note : Couriers Deliver From Monday - Friday, IF Paying for 24 hrs Delivery On A Friday before 1pm This will be Delivered on the following Monday (Except Bank Holidays ).
Small And Light Items Shipped by royal mail are delivered between Monday - Saturday
At times due to unforseen reasons, delivery times can not be met, in this case the Courier will downgrade the service and refund the difference.
NOTE: SURCHARGES THAT WILL BE ADDED ON TOP OF THE DELIVERY CHARGES STATED
A delivery surcharge ONLY FOR THE ZONES LISTED BELOW will be added to the total order cost when debiting your account.
ZONE 2: The Highlands and Islands of Scotland, including the following Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE.
The surcharge will be an extra £5.99 plus VAT on the normal delivery prices stated.
ZONE 3: Northern Ireland, Isle of Man, Isles of Scilly. Postcodes: BT, IM, TR21-25.
The Surcharge will be an extra £5.99 plus VAT on the normal delivery prices stated.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery of 3-5 working days or a premium service, and whether or not you have all of your products delivered at the same time. You only pay one delivery charge for each order, irrespective of the number of products ordered.
The applicable delivery charge is shown on the order form . There are additional charges if you choose a premium delivery service, You will always be able to see all applicable charges before submitting your order. There can be errors at time with the software calculating each weight of the product, when this occurs, the webstore charges more than the actual cost, in this instance we will call customers and inform them that they will be charged at the normal standard rate
For larger products, in weight and size, there is an additional charge applicable, All wooden Staffs above 60inches in height, Punching Bags, Wing chun Dummies, will Incur extra cost and before the order is processed Customers will be notified and you would have the option of either conforming or cancelling the order
The goods will be dispatched by a reputable carrier, at a service chosen on checkout. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.
In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.
Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.
Any damages or shortages must be notified to us in writing or by call within 1 day of receipt of goods, Also if the box appears to be damaged upon delivery you must sign for it as damaged.
Signed proof of carrier required where complete parcel is damaged or there are shortages of items.
Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.